9. Refund and Return policy
9.1. Right of Withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period will expire after 30 days from the day on which you acquire, or a third-party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax, or email). Our contact details can be found below. You may use the attached model withdrawal form, but it is not obligatory.
You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website.
If you use this option, we will communicate to you an acknowledgment of receipt of such a withdrawal on a durable medium (for example, by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
9.2 Effects of Withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. Please note that refunds will be issued in the form of store credits, provided as gift cards, unless otherwise specified.
You shall send back the goods or hand them over to us or a person authorized by us to receive the goods, without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged. We will let you know if this applies in your particular case.
9.3 Refunds for Digital Products
Due to the nature of digital goods, such as courses, exclusive videos, and PPV content, refunds are generally not provided once access has been granted, unless required by law. In cases where a refund is issued, it will be in the form of store credits or gift cards unless otherwise specified. We may offer refunds or exchanges at our discretion for any technical issues that may prevent access to purchased digital content.
Need help?
Contact us at shop@makepeoplesmileagain.com for questions related to refunds and returns
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